Crisis management

Programme

1. The food crisis

2. Defining a crisis

• Regulatory context and manufacturer’s responsibility
• Internal definition of a crisis
• How to prevent a crisis?
  

3. Risk management: controls and communication on food risks

• The different phases of crisis management
• Crisis management: communication when a withdrawal or recall is necessary
• The government departments involved and their areas of competence

4. The alert and hazard or risk assessment phase

• Assessment of alerts and crises
• Measuring severity using the question grid
• Assessing consequences and decision-making
• Communication with authorities where the severity level requires it
• Drafting the alert form

5. The alert management phase

Choice of actions to implement, strengthening of controls, specific actions, product withdrawals, product recalls, internal communication, communication to consumers and media management

6. Raising team awareness of food crises

7. Presentation of the crisis management procedure

• Carrying out a practical crisis simulation exercise
• Presentation of the various documents to use in crisis management
• Debrief on the simulation exercise and identification of areas for improvement