COVID-19: Commitment and mobilisation of Phytocontrol teams
Dear customers,
As you experience daily, this unprecedented health situation is disrupting our practices and our ways of life. This applies to our individual lifestyles as well as to our businesses.
However, our operations continue and our teams remain mobilised to serve and support you. Support and sales staff are working remotely, available to you from 8am to 8pm. Laboratory technicians are on site and follow a strict operating plan to ensure their safety: internal traffic flow, limiting the number of people in shared spaces, compliance with distancing rules, provision of protective equipment and screen reminders of protective measures.
Many of you have asked us about our business continuity plan, so we confirm that
- we are adapting our actions daily to meet your needs in this exceptional context,
- and that we are doing everything possible to guarantee both our turnaround times and the continuity of our services.
Our Customer Service staff remain available to you
A freephone number, accessible over an extended time slot from 8am to 8pm, is dedicated to you: +33 800 900 775 .
Also by email: service-clients@phytocontrol.com
Your customer area has been revamped
Accessible via the secure online platform https://myphytocontrol.com, it allows you to:
- order your analyses online,
- access your analysis results (partial or final) in real time and use them,
- benefit from our regulatory watch: a search engine gives you access to all applicable texts by contaminant type and topic. This tool allows you to target essential information regarding applicable maximum limits, sampling methods, required performance criteria for analytical methods, European pesticide residue control programmes and water analysis programmes.
We are doing everything we can to stand by you, and we want to express our most sincere support!
I would also like to express my gratitude to all our employees and partners who are working today with commitment and courage.
Phytocontrol is a technological project, but above all a human one!
Mikaël Bresson
Chairman and CEO.
