SUBSCRIPTION
We support you from order to delivery of results.
We offer 3 levels of support:
Access, free of charge, the essential services to manage your compliance on a daily basis.
Included:
✅ Online regulatory watch
✅ Online assistance
✅ Ordering of analyses and consumables
✅ Real-time sample tracking
✅ Analytical recommendations
✅ Emergency button with response within 1 hour
✅ 3 hours of consulting per year
✅ First tutorials
✅ Product recall information
✅ Dynamic FAQ
✅ Secure data
Ideal for: companies wishing to manage their needs independently.
Enjoy all the benefits of the Discovery offer, with personalised follow-up and advanced technical resources.
Everything included in Discovery, plus:
✅ A dedicated contact
✅ Exclusive technical content
✅ 3 hours of discussions with our experts
✅ Basic 360° review of your test reports
✅ Access to all tutorials
✅ Access to Zest HACCP with two analyses per year*
Ideal for: companies wishing to save time and receive daily support.
For organisations with specific needs or large volumes, benefit from fully tailored support.
Everything included in Comfort, plus:
✅ Dedicated pool of experts
✅ Studies for automating your data exchanges
✅ Personalised real-time 360° reporting
✅ Custom developments and dashboards
✅ Advanced alert management
Ideal for: key accounts and organisations seeking a solution fully tailored to their needs.
Proximity
Our experts are available wherever you are
Expertise
Recognized for its expertise in analysis, traceability, and regulatory compliance
Responsiveness
Prompt response and ongoing follow-up
Reliability
Reliable results thanks to rigorous methods
